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  Title Copies
Drop the Pink Elephant: 21 Steps to Personal Communication Heaven 
Edition: 1 
Year: 2003 
ISBN: 1841124796 
ISBN 13: 9781841124797 
 1 
Process Mining: Discovery, Conformance and Enhancement of Business Processes 
Edition: 2011 
Year: 2011 
ISBN: 3642193447 
ISBN 13: 9783642193446 
 1